Effective Communication for Testers
Two days
Effective communication is essential in today's sophisticated and complex world. This need can be seen against a climate of increasing time pressures, financial constraints and personal and corporate accountability.
When it comes to working in the software testing community challenges remain the same. Effective communication both internally and externally is no chance event. A deliberate effort is required to improve greatly the quality of communication between members of a team.
If we can understand and value different approaches, we may unlock qualities in both others and ourselves, which will allow us to work more effectively and creatively together.
This course is practical, hands-on, highly interactive and fun! The bespoke nature of the interventions encourages positive behaviour change and creative thinking. Additional benefits include overall job satisfaction, better working relationships and improved employee retention.
Objectives:
- be able to use a range of proven techniques and practical skills that can enhance one-way and two-way communication
Intended for
Everyone who wishes to develop their interpersonal skills
Key points
- Effective communication: skills and techniques to enhance one way and two-way communication. This includes the skills required in interviewing one-on-one and in a discovering requirements workshop
- Meetings: Thirteen key behaviours that influence success. Understand the role of the chairperson, reduce time wasting in meetings. Visit the five strategies for negotiating win/win solutions.
- Report Writing: Style, planning, structure and readability in technical reports and proposals. Writing for the reader.
- Presentations: Visiting the five Ps when presenting to gain management support and buy-in. How to persuade and influence. Creating a plan to manage objections.
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